FAQs

We have put together a list of our most frequently asked questions below.

How do I place an order?

‘You can place an order on our site. We don’t take orders over the phone but you can email us on sales@indiamayhome.co.uk regarding an item for pre-order which is not available online or if you would like an international delivery.

When can I contact your customer service team?

For any queries please contact our friendly customer service team via email at info@indiamayhome.co.uk

Can I cancel my order?

You can cancel your order prior to our 24hr dispatch by emailing us at info@indiamayhome.co.uk

What are your delivery charges and timescales?

Normally delivery is £6.50 for next day but please see our Delivery & Returns page for more information.

Who delivers your parcels?

To improve your shopping experience we send our parcels via DPD next day but please see our Delivery & Returns page for more information.

What happens if I’m not in when my parcel is delivered?

All our large pieces of furniture and couriered items will be booked in with you before delivery is attempted. Orders £20.00 and under will be sent via Royal Mail first class. By entering a mobile number or email address when placing your order you will be provided with parcel information information from DPD.

How do I return a product?

Please see our Delivery & Returns page for more information.

How long do I have to return an item?

We ask that you notify us within 7 days of receiving the goods and that you return them to us within 14 days.

Are returns free?

No, we are not able to offer free returns. We require you to be responsible for the cost of returning an item to us where you have changed your mind. If you believe your item is faulty on arrival please contact our friendly customer service via email at info@indiamayhome.co.uk

What happens if my goods arrive damaged?

In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately at info@indiamayhome.co.uk

I returned my order, how long will a refund take?

Please allow 7 working days for your parcel and paperwork to reach us and 3-5 working days for your account to be credited having received it.

Do you offer a gift wrapping service?

No, unfortunately we do not offer a gift wrapping service at this time.

How do I use my promotional code?

If you have a promotional code you simply need to enter this at the checkout and your discount will be automatically calculated. Please note that only one promotional offer can be used at any one time.

Do your prices include VAT?

All our prices are quoted in GBP (Great British Pounds) and are inclusive of VAT (Value Added Tax).

What is your VAT number?

Our VAT Number is GB225727211

When will you debit my order?

All orders are debited in full at the time the order is placed.

Do you ship internationally?

Yes, we do offer delivery to a wide range of international destinations. Please be aware delivery times may vary. We ask that you contact us prior to ordering so that we can provide you with a quote for delivery.

How do I add my details to your Mailing List?

You can subscribe to our email newsletters in the footer of our website. We will only send one to two emails a month to introduce new products and features.

How do I unsubscribe from your Mailing List?

Each newsletter has an unsubscribe link at the bottom, this is the quickest and easiest way to unsubscribe, but if you have any problems in doing so please contact us at info@indiamayhome.co.uk

Why are some products out of stock?

We endeavor to have as many products as possible in stock at all times, however periodically we may sell out of some products quickly. On the Out of Stock product pages you can register to be notified by email when a product is back in stock.

Can I pre-order a product?

Yes, please email us at info@indiamayhome.co.uk to pre-order a product. Please note it may take up to 6 months for the order to be fulfilled.

Can I use your images on my blog or website?

You may use any of our images on your blog or website only when promoting India May Home products. Please always credit India May Home when using our photographs.